Who We Are

PHMC Global Commerce is a cross-border e-commerce platform and infrastructure provider serving consumers worldwide. Through global direct sourcing, compliant customs clearance, end-to-end logistics, and localized after-sales support, we help consumers purchase curated overseas products with confidence, while offering digital solutions that enable brands and merchants to enter new markets.

Our Mission and Vision

Mission: Make great products from around the world accessible, and make cross-border shopping simpler and more trustworthy.

Vision: Become the most trusted cross-border retail platform and a growth partner for brands.

Values: Integrity first, customer-centricity, compliant operations, long-term thinking, and open collaboration.

Our Value Proposition

Authenticity Assurance: Merchants on our platform commit to selling genuine products and provide corresponding protection mechanisms and compensation rules.

Overseas Direct Supply: Orders are shipped from overseas or compliant bonded zones, with fully trackable and transparent logistics information.

Localized Returns: We offer local return addresses in destination markets to enhance after-sales efficiency and experience.

End-to-End Traceability: Participate in import traceability programs, supporting information transparency on the country of origin, port of departure, import port, customs declaration/inspection numbers, importer details, and more.

Localized Service: Multilingual customer support, time zone–friendly responsiveness, compliant payments, and invoicing.

How We Operate

Global Direct Sourcing and Brand Partnerships: Establish direct collaborations with overseas brands and authorized agents to reduce intermediaries.

Compliance in Customs and Tax: Adhere to customs and tax regulations in each destination country/region, with lawful declaration and taxation.

Logistics and Fulfillment: Integrate international trunk lines, bonded warehouses, and last-mile delivery to balance speed and cost.

Data and Security: Employ industry-standard data encryption and risk controls to protect user privacy and transaction security.

Quality and Compliance Review: Implement merchant onboarding and product compliance reviews, with ongoing monitoring and spot checks.

Milestones (Examples—replace with actuals)

2019: Founded PHMC Global Commerce and launched overseas direct sourcing initiatives

2020: Rolled out standards for Overseas Direct Supply and local returns

2021: Enabled localized customer service and payments across multiple markets

2022: Introduced end-to-end traceability and compliance modules

2023: Achieved double-digit growth in GMV and user base; expanded brand partnership network

2024: Upgraded risk and compliance governance; piloted green logistics programs

Team and Governance

Leadership Team: Comprised of seasoned professionals in retail, supply chain, compliance, technology, and customer service.

Governance Principles: Compliance-first, transparency and auditability, data minimization, and traceability.

Expert Advisors: Engage advisors in cross-border taxation, customs compliance, and data security for regular reviews.

Compliance and Security

Regulatory Compliance: Observe e-commerce, consumer protection, import/export, and tax regulations in each destination country/region.

Data Privacy: Follow data minimization and encrypted storage principles; support user data access and deletion requests.

Transaction Security: Utilize multi-factor risk controls, anti-fraud models, and abnormal order interception.

Quality Control: Product admission reviews, supplier qualification verification, and batch sampling inspections.

Social Responsibility and Sustainability

Green Logistics: Promote low-carbon packaging and route optimization; gradually introduce recyclable materials.

Responsible Sourcing: Encourage and support suppliers in upholding labor and environmental standards.

Community Support: Partner with nonprofits to give back a portion of proceeds to local communities.

Our Commitments (SLA Summary)

After-Sales Response: 7×12-hour online customer support; provide solutions for complex issues within 48 hours.

Logistics Transparency: Offer end-to-end logistics status information from origin to destination.

Refund Timelines: Eligible refunds are processed and returned via the original payment method within agreed timeframes.

Compensation Mechanism: In cases of authenticity assurance or Overseas Direct Supply not being fulfilled, compensation is provided in accordance with platform rules.

Contact Us

Customer Service Hotline:

Business Partnerships: bd@phmc-global.com

Media Inquiries: pr@phmc-global.com

Complaints & Suggestions: support@phmc-global.com